Returns & Refunds

Every Easy Pace Society product is made to order. We don't keep shelves full of pre-printed shirts waiting around — your item is produced after you place your order.

We want you to be happy with what arrives. If something has gone wrong, we'll do our best to make it right.

Damaged, defective, misprinted or incorrect items

If your item arrives damaged, defective or misprinted, or if you receive the wrong product, size or design because of an error on our side, please contact us within 30 days of delivery.

Email hello@easypacesociety.com and include:

Your order number
A short description of the problem
Clear photos showing the item and the issue

Once we've reviewed the issue, we'll arrange an appropriate replacement or refund at no additional cost to you when the item qualifies.

In most cases, you won't need to return the damaged, defective or incorrect item. Please don't send anything back unless we ask you to.

Wrong size, color or change of mind

Because every Easy Pace Society product is made to order, we generally can't accept returns or exchanges if you:

Ordered the wrong size
Selected the wrong color
Changed your mind after ordering

Please check the size guide on the product page before placing your order. If you're unsure about sizing, contact us at hello@easypacesociety.com before ordering and we'll be happy to help.

Cancellations and order changes

We begin processing orders quickly.

If you need to cancel your order or change the size, color, design or shipping details, contact us at hello@easypacesociety.com as soon as possible after placing your order.

If your order has not yet entered production, we'll do our best to make the requested change or cancel it.

Once an order has entered production, changes and cancellations may no longer be possible.

Lost or delayed packages

Occasional carrier delays can happen, and a delayed tracking update doesn't necessarily mean a package is lost.

If your package appears to be significantly delayed or lost, contact us at hello@easypacesociety.com with your order number and we'll investigate.

For US orders that have not arrived within 30 calendar days after the expected delivery date, please contact us promptly so we can investigate the shipment and determine the appropriate resolution.

Where appropriate, we'll arrange a replacement or refund.

Incorrect or incomplete shipping addresses

Please check your shipping address carefully before completing your order.

If you notice an error after ordering, contact us as soon as possible. If the order has not yet entered production or shipped, we'll do our best to correct it.

If an order can't be delivered because the shipping address provided at checkout was incorrect or incomplete, additional shipping or replacement costs may apply.

Returns

Please do not send products back to the address shown on the package, our business address, or any other address without contacting us first.

Depending on the issue, a physical return may not be necessary.

If a return is required, we'll provide you with instructions before you send anything.

Refunds

If a refund is approved, it will be issued to your original payment method.

Once we've processed the refund, your bank, credit card company or payment provider may need additional time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the refund relates to a damaged, defective or incorrect item, or another issue for which Easy Pace Society is responsible.